My stay at The Star Grand was a mixed experience. While I appreciated the convenient valet parking and friendly staff, the service at reception left much to be desired. The issues with the room allocation and lack of proper communication about amenities significantly marred my visit.
Rooms
5.0
The room I received was not what I expected for my anniversary, lacking an ocean view and balcony as requested. The cleanliness was not up to standard, with unwashed sheets and a disheveled bathroom.
Service
5.0
Overall, the customer service was hit or miss. While some staff were genuinely helpful, others at reception seemed indifferent to my concerns, particularly regarding miscommunication about access to facilities and my room credit.
Location
5.0
The hotel's location is great for access to shops and restaurants, but parking is a significant inconvenience. I spent over an hour looking for a spot, which was frustrating.
Dining
5.0
I enjoyed dining at the Garden Kitchen and Bar, where the food was excellent, but the breakfast service was poorly organized. A limited juice selection and long wait times made it less enjoyable than expected.
Facilities
5.0
While the facilities offered a good range of options, including a nice pool area, I found that the spas were not functioning properly during my visit. Additionally, the issues with room credit access were frustrating.
Pat
United Kingdom,
March
2025
6.6/10
I had high hopes for my stay, especially given the luxurious appearance of the hotel. However, both the New Year's Eve experience and the following breakfast really left much to be desired. The room itself was spacious with a fantastic view, making it an appealing spot, yet several service aspects fell short of expectation.
Rooms
6.0
The room was spacious and offered a hint of luxury, providing a great view. However, it was poorly maintained upon check-in, which was disappointing.
Service
5.0
While some staff members displayed good service, especially at the valet, others were less accommodating. For instance, reception was quite unhelpful and rude during my concerns about service issues.
Location
8.0
I appreciated the free parking and the hotel's prime location. Everything I wanted to see was within a short walking distance.
Dining
5.0
Breakfast was chaotic with long queues and insufficient food at the buffet. The dining experience did not meet the expectations of a luxury hotel, which was disappointing.
Facilities
7.0
The amenities were quite good, and the overall facilities were well-designed. However, the service around the pool could use some improvement.
Elliot
United Kingdom,
January
2025
6.6/10
I had a mixed experience at The Star Grand. The location is fantastic, with beautiful views and clean, comfortable rooms. However, the service left much to be desired, especially with inexperienced staff leading to several frustrating moments, including billing issues. Dining options could improve, particularly at the Harvest Buffet, which didn’t meet my expectations for quality or variety.
Rooms
8.0
The room was spacious and featured lovely views. However, I was disappointed to find the view from the 18th floor not as expected.
Service
5.0
Staff were friendly but often seemed inexperienced, leading to several service hiccups, especially at check-in and during meals.
Location
10.0
The location is superb, close to cafes, restaurants, and the beach, making it easy to explore the area on foot.
Dining
6.0
I found the food at the Harvest Buffet to be underwhelming, and there could be more casual dining options for guests traveling with kids.
Facilities
7.0
The hotel has great facilities like a good pool and a clean gym, but it lacks the high-end service expected from a luxury hotel.
Jacqueline
United Kingdom,
December
2024
7.2/10
My stay at The Star Grand was wonderful, offering a mix of luxurious comfort and great service. though there were minor issues with room amenities. The beds were incredibly comfy, and the cleanliness was great. but I did notice a lack of hanging space for towels in my room. Overall, the dining experience was really good, particularly at the Harvest buffet.
Rooms
9.0
The Corner Balcony Deluxe room was spacious and well-equipped, with comfortable beds and a nice view. yet it could use more amenities like a microwave.
Service
9.0
Staff were attentive and friendly throughout my stay. and check-in was easy and efficient, although I had to wait a bit at times.
Location
8.0
The hotel is conveniently located near shops and restaurants in Broadbeach, which saved me on food and drinks. though parking was a bit tricky to navigate.
Dining
9.0
Dining options were excellent, especially the breakfast at Harvest, which offered a wide variety and great service. however, I found the ambiance at the Italian restaurant a bit lacking.
Facilities
Jason
United Kingdom,
December
2024
5.4/10
I had a wonderful time at The Star Grand At The Star Gold Coast. the luxury and vibrant atmosphere truly elevated my experience. The rooms were spacious and well-appointed. although I did notice some areas that could have used a bit more attention in terms of cleanliness. Overall, it was a great getaway with some dining highlights, though I found some meals to be on the pricier side.
Rooms
8.0
My room was beautifully spacious and offered stunning views. the king-size bed was incredibly comfortable. The technology was impressive, including smart TVs and automated curtains. However, there were moments where cleanliness could have been improved.
Service
7.0
Most of the staff were friendly and responsive when I had issues. particularly with housekeeping who promptly addressed any requests. However, I did experience a long wait during check-in which was a bit frustrating.
Location
9.0
The hotel's location was fantastic. just a short walk to Broadbeach and close to many dining options. It was also convenient for my plans at the Gold Coast Convention Centre, making it perfect for my trip.
Dining
7.0
I had mixed experiences with dining. the Garden Kitchen offered delicious dinner options, but breakfast was pricey and not as enjoyable. The Cherry Bar had great cocktails, and I appreciated the variety in dining choices nearby.
Facilities
7.0
The pool area was pleasant with plenty of sunbeds. though it seemed a little less maintained compared to other parts of the hotel. Overall, the facilities met my needs well during my stay.
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The Star Grand At The Star Gold Coast Hotel07.06
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08.06.2025